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Samsung A51

(Topic created on: 25-09-2024 06:31 PM)
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Chapm
First Poster
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Hi can anyone help my A51 won't charge 

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2 Replies
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

Can you please provide further information?

Are you using a genuine Samsung charger?

Are you using a genuine Samsung charging cable?

What have you tried so far to fix this?
S24 Ultra
BandOfBrothers
Samsung Members Star ★★
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Hello @Chapm and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members.  👋 

Some troubleshooting steps are >

  • Ensure your charging port is free of dust and debris via using a torch. 
  • Usb reset.
    Settings > Apps > Tap the 3 lines with the downward facing arrow, to the right of 'Your apps' > Show system apps (toggle this on) > OK > Scroll down, and tap on 'USBSettings' > Storage > Clear cache > Clear data, then restart your device. 
  • Use a different Samsung data cord and charging brick. 
  • Run the diagnostic tool in your Samsung Members App
  • Send feedback via your Samsung Members App too. 
  • A Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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