A few days ago my Galaxy S7 froze. The only option I had was to restart the phone, but when I did that it wouldn't boot up. It just kept showing the Galaxy logo over and over again. I used the Power+Volume Down button combo to try to restart in safe made and normal mode, and power down. Nothing ever worked. I finally tried to factory reset the phone, and now it's stuck in an endless loop. It shows a black screen with blue writing that says "Recovery booting." About half of the time it will just keep restarting the phone with that screen, and about half the time it will go to a blue screen with the Android robot saying "Installing System Updates." If it goes to the android screen, almost immediately it shows the android robot dead with the ! sign above him, with the phrase "No command" at the bottom. It continually cycles between these three screens until the battery dies. I've tried charging the phone and restarting the process, and still nothing. All the advice I've found online to fix this either has me plug the phone into a computer (which doesn't work because the phone won't boot far enough for the computer to recognize it), or factory reset the phone (which I've tried to do about 5 times). Any advice, or is my only option to toss it in the recycle bin at Best Buy?
Can you get to a Samsung Experience Store or Samsung Service Centre who should be able to help ?
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.
The only recovery page I've been able to load is the one with 4 options: start in normal mode, start on safe mode, power down, and factory reset. None of those have gotten me out of the loop. I was hoping there was a way to reboot via SD, but I couldn't figure that out.