10-06-2019 11:36 PM in
Hi, new to this so sorry if I've posted in the wrong place!
So my s6 died as I was playing a game even though it was at 50% battery life.
It won't turn on and it only responds to the soft reset which is power + volume down but it freezes at the start up screen.
The only other thing that works is power + volume down + home button which is download mode but when connected to the laptop it has trouble recognising the device.
When i put it on charge it doesn't show a battery screen but instead shows the start up screen.
Anybody have any idea?
11-06-2019 05:30 AM in
That's not good @Chris134
If this was my phone I'd visit a Samsung Experience Store or Samsung Service Centre for a diagnostic.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "