What has the Samsung Support Department advised @craig12 ?
You may have to raise a Complaints ticket with them and or the courier firm used to send off the phone if applicable.
I hope you get this sorted ASAP.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
