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Original topic:

Phone won't save emergency contact numbers even when I select and save them to "Emergency Contact" group

(Topic created on: 31/01/21 16:42)
Hugh Jass
Apprentice
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My brother was recently showing my mum and I how to add medical and emergency information on our phones that can be displayed on the lock screen, which seemed like a really useful feature to me. However, neither of us can successfully add emergency contacts to our lock screen. We both have different Samsung phones, but I assume it's the same procedure.

I have a Samsung J6+, and to add medical & emergency info I go to contacts, click on myself, and then the options appear. I am able to edit the medical info no problem. When I try to add emergency contacts, though, once I select the contacts and save, my phone just seems to fail to save my settings, and says I have no emergency contacts. My mum encountered the exact same problem, with a different model of phone. No matter how many times we try to save contacts, which contacts we save, or how many or how few contacts we save to the emergency contact group, every time, the phone seems to be interrupted while saving, and fails to save our settings.

This is incredibly frustrating, especially because this seems like an important feature to have enabled on our phones. Does anyone know how to fix this issue?

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4 REPLIES 4
CarlH
Moderator
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Hi @Hugh Jass, which phone do you have?

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Hugh Jass
Apprentice
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I have a Samsung J6+

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CarlH
Moderator
Moderator
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Thanks. Which Android version are you running too?

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Hugh Jass
Apprentice
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Version 10

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