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Original topic:

Phone blocking a number in my contact list - how do I unblock it???

(Topic created on: 22-09-2022 02:57 PM)
sally0405
Apprentice
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I am unable to receive a call from a company providing care for a relative.  Their calls are directed to voicemail & are showing as blocked in the call list.  However when I go to my blocked numbers it is not showing - therefore the phone is somehow blocking it.  How do I unblock???  I have checked with mobile provider & they say they are not doing it...  
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8 REPLIES 8
sally0405
Apprentice
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Sorry I am using an A42 smartphone
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AndrewL
Moderator
Moderator
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@sally0405: Please can you try heading to the Phone app > Tap the 3 dots in the top right > Settings > Block numbers > Block unknown/private numbers, and disable this option to see if this helps? Furthermore, select Caller ID and spam protection > Block spam and scam calls, and select 'Only block high risk scam calls' if you have this feature enabled, or disable it completely. Let me know how you get on. 

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Obsydian
Troubleshooter
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In the phone app, click settings 3 dots top right, then you should see blocked numbers and spam options.

Depends what mobile or version software also.
Regards Obsydian
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jonathaneuk
Pioneer
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Did you manage to get this sorted ?

Samsung Models Discord Server
https://discord.gg/EAachHmxuw
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sally0405
Apprentice
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Have done as suggested will let you know if it works - many thanks 😊
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sally0405
Apprentice
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Have done as suggested will let you know if it works - many thanks 😊
sally0405
Apprentice
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Have done as suggested will let you know if it works - many thanks 😊
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Blacka
First Poster
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No
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