Phone blocking a number in my contact list - how do I unblock it???

[sally0405]

I am unable to receive a call from a company providing care for a relative.  Their calls are directed to voicemail & are showing as blocked in the call list.  However when I go to my blocked numbers it is not showing - therefore the phone is somehow blocking it.  How do I unblock???  I have checked with mobile provider & they say they are not doing it...  

[sally0405]

Sorry I am using an A42 smartphone

[AndrewL]

@sally0405: Please can you try heading to the Phone app > Tap the 3 dots in the top right > Settings > Block numbers > Block unknown/private numbers, and disable this option to see if this helps? Furthermore, select Caller ID and spam protection > Block spam and scam calls, and select 'Only block high risk scam calls' if you have this feature enabled, or disable it completely. Let me know how you get on. 

[Obsydian]

In the phone app, click settings 3 dots top right, then you should see blocked numbers and spam options.

Depends what mobile or version software also.

[jonathaneuk]

Did you manage to get this sorted ?

Samsung Models Discord Server
https://discord.gg/EAachHmxuw

[sally0405]

Have done as suggested will let you know if it works - many thanks 😊

[sally0405]

Have done as suggested will let you know if it works - many thanks 😊

[sally0405]

Have done as suggested will let you know if it works - many thanks 😊

[Blacka]

No