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Original topic:

My samsung s7 wont update. Keeps saying error

(Topic created on: 28/10/20 17:48)
Mumma
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Every update has never been an issue. I have tried multiple times to complete the update but just comes up saying error.

 

I have checked the memory and data and battery etc all is fine so I'm lost as to why it's such a problem

 

Any help please :smiling-face: 

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5 REPLIES 5
trancemonkey
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Try clearing the phones cache partician then try again there's plenty of how to info on Google
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Mumma
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I've cleared this many times and still no joy 

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pete007
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could be there is not enough space on your phone for the update.
Debsie
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Hi mumma. Did find an answer to your problem? as I have the same problem with my S7 edge.
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AndrewL
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If you are having issues completing a software update over the air via Wi-Fi then I recommend trying Smart Switch on your home computer, if possible. To proceed, please follow the link below and click on How Do I Get Smart Switch On My PC or Mac to download the relevant version. Now, open Smart Switch, connect your S7 via USB, and look for an update prompt on the Home screen, next to your device details. 

 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/


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