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My S8 camera refused to open

(Topic created on: 01-01-2023 10:11 AM)
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Bandica1
First Poster
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My S8 camera refused to open and I've tried all I could to fix but it keeps giving the same error "you cannot use the same application that uses camera the same time, the app will stop"

And I've tried all (reset, hard reset, boot to safe mode, and clear cache e t.c)

Please I need help!!!!

 

 

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3 REPLIES 3
keith30
Maestro
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The S8 Smartphone is quite dated now, maybe you need to upgrade your device to a newer model.
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AndrewL
Moderator
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@Bandica1 : The error you're encountering typically occurs when 1 or more app is open that utilises the Camera. If the problem has persisted following a reset, then please try heading to Settings > Apps > Camera > Force stop > Storage > Clear cache. You should also try hitting the Recent apps button in your Navigation bar, and closing any active apps from here, to see if this helps. 

If the problem persists, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch with our Help Desk via your preferred channel, and an advisor will be able to look into this further for you. 

Bandica1
First Poster
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It still persists I'm so confused 

 

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