I have recently acquired a Galaxy A13, and have been busy loading various apps, but have encountered a problem with that from Chase Bank UK. When I try to download from Play Store it says it is not compatible with my device. Requests for help from Chase have so far proved fruitless.
you've answered the question anyway. if it's from BT/EE it should be okay, however you will need to open a support case with Samsung about this. When you open the Members app, there's a headset icon on the bottom right. Use that to get in touch with Samsung directly and open a support ticket with them