09-10-2022 02:43 AM
Hello everybody,
after a daytrip my wife was scrolling her gallery. All of the sudden she said somethings wrong and it showed "no pictures or videos". Her entire gallery was empty. Confused i hooked up the phone to my pc checking things out. It seems that literally every media folder is empty. Overall there is 28.3G free from 51,3G so clearly the space isn't just suddenly not used up anymore. I checked through some forums and tried a few methods to see or get her pictures/songs/videos back. She isn't used to creating backups so that wasn't a possibility.
I've tried:
all to no avail. I'm trying to calm her down because just the photos of today were very valuable in our ldr to keep. Sadly I don't see a way for me to fix it. The files clearly are still there tho because while "Images/Videos/etc." is all 0b in my Files others analysed with 23gb full.(not the usual)
Any idea or help what i could do to restore my wifes images?
Very thankful for any suggestion!
09-10-2022 02:57 AM - last edited 09-10-2022 10:55 AM
Small addition: apps, notes aswell as contacts are all fine. Messages haven't been touched either. It's just all the media(from jpgs to mp4s to m4as to pdfs everything) that basically is gone.
09-10-2022 08:51 AM
09-10-2022 10:28 AM
Yes, it's entirely empty. No recent pictures that had been put into it are even there.
09-10-2022 10:30 AM
While it was linked to a google account no google photos app was installed so there hasn't been any backup made for the pictures there.
09-10-2022 10:52 AM - last edited 09-10-2022 10:53 AM
we've tested a few things: