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J5 software update to Pie

(Topic created on: 05-11-2019 05:27 PM)
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DJT
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Has anyone in the UK received the J5 software update to Pie which was scheduled for October? My phone is sim free but on the EE network and I am still waiting for the update.

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RozvM
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All the carrier based SM-J530F's in the UK can be updated to Pie (EVR/O2U/VOD) according to Sammobile, but currently none of the carrirer-free phones (XEU/BTU) received the Android 9 firmware.


Kérlek nyomj a MEGJELÖLÉS MEGOLDÁSKÉNT! gombra, hogyha az adott hozzászólás megoldotta a problémádat. Ezzel nem csak a mi munkánkat, hanem a felhasználók gyorsabb és könnyebb tájékozódását is elősegítheted!

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RozvM
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Can you please provide the model number of you're device?


Kérlek nyomj a MEGJELÖLÉS MEGOLDÁSKÉNT! gombra, hogyha az adott hozzászólás megoldotta a problémádat. Ezzel nem csak a mi munkánkat, hanem a felhasználók gyorsabb és könnyebb tájékozódását is elősegítheted!

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BandOfBrothers
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Did you buy the phone direct from Samsung or from somewhere else i.e Carphone Warehouse or from an online site such as Amazon etc @DJT 

 

Or was it imported  from another country ?

 

You can check it's active CSC code via the phoneinfo app in the Playstore.

 

The CSC code is important as it can help to explain where the update will come from.

 

Sometimes using Smartswitch can help too.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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DJT
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The model number is SM-J530F

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DJT
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I bought the phone from Argos last year. It has since had the Oreo update and a security patch in June.

I have tried smartswitch and it is showing the software as being up to date.

I downloaded the app you suggested but it is not showing any csc code.

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BandOfBrothers
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Thats weird as it should show a CsC code @DJT 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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This is mine.

Screenshot_20191106-111834.jpg

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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DJT
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Found it by entering *#1234# on the keypad. 

It's BTU which appears to be UK (unbranded).

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BandOfBrothers
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Yes BTU is typically a phone supplied directly by Samsung.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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DJT
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Having carried out some research at https://www.theandroidsoul.com/android-pie-release-date/ it seems that the phone is not eligble for the update despite Samsung earlier indicating that it would be upgraded to Pie in October.

Happy with Oreo anyway so not a problem!

Thanks for your helpful replies.

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