Sorry to hear your experiencing issues with your set up 😔
Maybe perform a forum search to see if there are any existing threads similar to the issue your being presented with or reach out to any available forum that subject matter is selfie sticks and kr reach out to the manufacturer.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "