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Original topic:

Issue with calls sound

(Topic created on: 15/05/21 11:52)
sahbia
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Hi my phone lets me hear people listen to music does everything apart from when someone calls me ive got to shout really loud can someone help me

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TessM
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Hey @sahbia ,

 

can you tell me what phone are you using and if this is affecting all your contacts? Is this happening in all areas and do you have strong network coverage on the phone when that happens? 

sahbia
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Its happening with most contacts i can do everything else on it but ive got to shout so someone hears me
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sahbia
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Sorry its a j6
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sahbia
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I have strong network
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sahbia
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They can hear me a bit but they are very faint my music is fine i cant talk to people on messenger cause they cant hear me i have a j6 and im with vodafone
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TessM
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Do the same thing happens if they call you or if you call them @sahbia ? How long have you been having this issue? Have you tried to turn the phone off, take the SIM out and rub the golden contacts, and then put it back? 

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