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Issue syncing folders in Mail app

(Topic created on: 18-05-2023 01:48 PM)
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SHN
First Poster
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Good afternoon 
I understand that other users are having this issue and for now I have not been able to see a resolution or find a way to resolve it
My mail app on phone would not recognise / show or sync folders created on either mail app from computer or outlook. 
When looking at the "folders to sync" menu it does not show all the folders 
I tried creating test folder under my inbox and for one second that made all the folders appear and then disappear. 
When I created a folder from the phone and then moved an email into it from the computer, the folder was still showing empty on phone mail app
I am using it for work and it is becoming a real issue as on phone I find the mail app much more user friendly than outlook so can a developer provide some feedback and resolution please as this seems to be a long lasting recurring bug by the look of other chats 
Thank you 
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2 REPLIES 2
AndrewL
Moderator
Moderator
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@SHN: Please can you confirm the model number and current Android version of the device you're accessing the Email app on? This can be found in Settings > About phone > Model number, followed by Software information > Android version. 

For clarity, have you tried opening the Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop-up window > Manage folders, and exploring your available options from here. Furthermore, if you tap the drop-down arrow next to 'All folders' in the pop-up window, does this reveal any hidden folders? 

If you're making real-time changes to your email account folders, then this may not be reflected immediately in the Email app. To check your settings, please tap the 3 lines in the top left > Tap the cog in the top right of the pop-up window > Select your account > Sync account (On), then check your Sync schedule options. If you set this to 'Manual', do you notice an improvement? 

PaulC59
Troubleshooter
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Also check you have set up your mail as IMAP and not POP3 as POP3 mailboxes won't sync across devices. Worth checking. Hope this helps
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