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Original topic:

Identify model

(Topic created on: 07-05-2022 04:42 PM)
billymac
First Poster
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Other Smartphones
I have 3 samsung mobiles which do not power on.
How can I identify them....they are sealed....take smaller charging cable from S8.
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2 REPLIES 2
Richmar83
Voyager
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Other Smartphones
The model number and IMEI number will be printed on the bottom rear of the device. It's quite small but if you tilt the handsets from side to side you'll see them.
Model code can then be searched online to obtain which model and version it is. Ie. SM-G950* is an S8.
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AndrewL
Moderator
Moderator
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Other Smartphones

@billymac: Do you have the original charging cables and plug adapters that came packaged with the devices? If you do, and if you connect the phones to their respective chargers, does a charging indicator appear on screen? If not, try connecting them to a home computer using the relevant USB cable to see if you're able to establish a charge, then press and hold the Power button to see if they boot up as expected. 

If the phones remain unresponsive then please reach out to our Help Desk via the link below, and an advisor will be on hand to assist you further, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

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