Trade in device IMEI not recognised

[Sagar Sable]

I am trying to buy Samsung watch ultra from samsung store using trade in offer with myXiaomi Redmi k20
when I enter IMEI it shows error "Entered IMEI does not match with selected brand & model."
When I try this exchange offer with other websites I don't face any issues only on samsung I am facing this. please help 
@AntS 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

The Watch Ultra is a beast of a watch with many happy users.

You'll need to reach out to Samsung Online Shop to see what your options are in relation to this enquiry.

[Sagar Sable]

can you please elaborate how can I actually do it?

[AntS]

Hi @Sagar Sable ,

I can't see "Xiaomi" as a brand option for the Trade In offer on the UK Store:  https://www.samsung.com/uk/watches/galaxy-watch-ultra/buy/?modelCode=SM-L705FDAAEUA 

Which country are you based in? 

[Sagar Sable]

Im from india

[AntS]

Ah, makes sense now - thanks! We're based in the UK, so we wouldn't be able to help you on this one from here. It's best for you to get in touch with Samsung India. The contact details for their Online Shop team are here: https://www.samsung.com/in/shop-faq/#contact-info 

There's also a Samsung India Community that might be a bit more relevant for you: https://r2.community.samsung.com/t5/India/ct-p/in?profile.language=en&page=1&tab=recent_topics , but of course you're always welcome here too.