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Help me

(Topic created on: 4 weeks ago)
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that_guy09
Apprentice
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Help, my gallery is saying file type not supported and I don't know what I need to do and it's driving me crazy. My photos are fine but my videos won't play and only let's me hear them
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1 Solution


Accepted Solutions
Solution
Windroid
Troubleshooter
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In that case I highly recommend that you reset the gallery app
In the settings go to
Settings > apps > gallery > storage > clear cache then clear data
Restart the phone afterwards and see if the issue persists.

View solution in context

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7 REPLIES 7
Windroid
Troubleshooter
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Did you record the videos yourself on the same device using its cameras, or did you download the videos from other sources (the web, WhatsApp telegram, etc...)
that_guy09
Apprentice
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Some I recorded myself and dome saved from tt and some I took on snapchat and saved on to my gallary
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Windroid
Troubleshooter
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ok the saved from tt and the taken used snapchat might be in a format that cannot be opened by the gallery. You use the app that produced them to open them in the worst case.
The question remains, the ones you recorded yourself, can you access them through the gallery?
that_guy09
Apprentice
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They have always been openable but no I can't open my ones I recorded I can only listen to the audio
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Solution
Windroid
Troubleshooter
Options
In that case I highly recommend that you reset the gallery app
In the settings go to
Settings > apps > gallery > storage > clear cache then clear data
Restart the phone afterwards and see if the issue persists.
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that_guy09
Apprentice
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Oh my God man thank.you so much I have just celebrated my birthday and got a ps5 but haven't been able to enjoy the feeling because of this and I have family weddings and photos and birthday walk ins so thank you so much I really appreciate it ❤️.
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Windroid
Troubleshooter
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Happy birthday 🎂 🥳 and you are welcome. I'm glad I helped ☺️
Please mark it as an answer for others to see. As the issue is more likely to happen with others as well
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