Google pay

[ram1431]

Can anyone help just got a samsung s24 and trying to put my cards on google pay but it keeps saying there's a problem when I know there isn't because my work samsung takes my cards on google pay anyone help me please

[AndrewL]

@ram1431: Are you able to clarify the exact wording of the error/notification you're seeing when you attempt to add your cards to Google Pay? 

In the meantime, please check the Google Play Store for any available updates for the Google Pay/Google Wallet app, ensure that the card has not expired, and that you're entering the correct details. 

[ram1431]

It's says sometime cannot add card and sometimes says connection problem but my sign is fine and does the same on WiFi aswell and yes have check all that and everything is fine it's strange because when I download google pay to my samsung a13 it's works straight it just doesn't work on my samsung s24 lol

[ChrisB_]

Our friends at Google have provided an answer to a similar query on their Support forum: https://support.google.com/wallet/thread/257817909/cards-won-t-add-to-google-wallet?hl=en

The steps involved will be applicable to your S24 Ultra, so I'd recommend going through these to see if this helps with your problem.

[ram1431]

Ok thank u

[ram1431]

Just looked at the stuff google say but I have done all that and it still doesn't work

[ChrisB_]

Thank you for trying that. At this stage, I'd suggest contacting the app developers directly to report your issue.

To do this, head to the Google Play Store > Search for Google Wallet and select it > Scroll to the bottom of the page > Select "App support". From here, you will be able to report your issue. Please also keep checking for any app updates, as these may solve the problem.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues with Google Pay. May I please ask, where did you buy your device from? Can you please confirm the CSC and which country you are in please?

[ram1431]

Upgrade on 02 and from the UK and what is the CSC lol

[ram1431]

Model is SM-S921B/DS
CSC S921BOXMSAXJB
hope that helps lol