Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Fingerprint error A7

(Topic created on: 11/08/20 14:27)
Rolee
First Poster
Options
Other Smartphones

Hello guys, since the recent update my fingerprint does not reconise my finger. I have cleared the cache and removed the fingerprints and now when i want to add a new one it's not reconising(the 0% won't go higher). What does the three test that failed mean ?

Screenshot_20200811-141945_HwModuleTest.jpg

0 Likes
1 REPLY 1
AsadM
Moderator
Moderator
Options
Other Smartphones

Hi @Rolee 

Hope you're doing well. Let's try going through the troubleshooting steps on this page to determine if a repair is required: https://www.samsung.com/uk/support/repair/mobile-device/pick-up-service/ Do let us know how you get on. 

0 Likes