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Original topic:

Back button errors note 5

(Topic created on: 09-12-2020 05:15 AM)
Lovesh
First Poster
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Hello, My note 5 power button and back button is continuously pressing. It is so annoying that i cannot open one thing.

Can anybody help me with it

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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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First try a soft reboot by turning your phone Off and then and check for any updates.

 

Try putting the phone in Safe Mode which disables all downloaded apps but leaves the stock apps working which may help to highlight if this is a rogue app causing this issue.

 

A factory reset may help but back up first and remove any relevant sd card.

 

I assume the phone hasn't had an accidental bump or had water damage.

 

A Samsung Experience Store or Samsung Service Centre can take a look @Lovesh 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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