30-12-2023 02:16 PM
30-12-2023 03:05 PM
30-12-2023 03:08 PM
30-12-2023 03:21 PM
Hi there, @JRS. If you haven't done so already, please can you have a look at the guide below and follow the steps provided?:
https://www.samsung.com/uk/support/mobile-devices/how-to-fix-apps-that-keep-crashing-or-freezing/
Please let me know when you get the app up and running again.
30-12-2023 04:21 PM
Hi @JRS Is it just the app you have a issue with or are others problematic? Anyway other than the steps mentioned in the article wiping the cache partition can help with crashes and is advisable after updates. Temporary cache files are deleted ( can be unnecessary or in some cases corrupted) but Data is intact.
Procedure is as follows:
1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
can also Repair Apps from the same Recovery Menu.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
30-12-2023 04:27 PM
30-12-2023 04:28 PM
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.