Samsung A15 5g

[weasy91]

I only bought my new phone a couple of weeks ago and it keeps crashing and freezing. It's done this from when I started using it. What should I do?

[BandOfBrothers]

Hi @weasy91 

Welcome to the Samsung Community Forum 👋 

I'm sorry to learn your experiencing these issues 😔 

There are some troubleshooting steps you can try. 

1. https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-i... 

2. If you used Samsung SmartSwitch to transfer your data from one phone to another then this can occasionally present issues. Might be an idea to factory reset and then back up your phone manually. 

If this isn't the case then try these generic troubleshooting steps. 

1. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

2. Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

If the above troubleshooting steps do not help and your still within your cooling off period from the merchant who supplied the phone,then ask for a replacement. 

If your past any relevant cooling off period stage then ask Samsung directly via your Samsung Members App for support. 

And or https://www.samsung.com/uk/support/repair/ 

Please do let us know how you get on. 

If i can be of any further help please don't hesitate to ask  😎