05-04-2025 02:44 AM
So basically my mother was uninstalling a few apps on her Samsung A55 5G phone, when it started vibrating a bit then it crashed and turned off. Each time I try to start it and I enter the PIN, the phone would freeze and turn off again. I tried starting it up in safe mode, same thing happens, as I enter the PIN to unlock it it just reboots. I can't get it to stay off either, in order to access recovery mode and wipe the partition cache. Would waiting for the battery to be empty and then as I plug it in try to enter recovery mode work? Could the motherboard be fried? Also when I try to unlock it sometimes a multicolored line shows up on the screen as it freezes for a minute and then reboots. Shutting it down also takes 1-2 minutes and then automatically starts up again.
Edit: Failed to mention that somehow the phone got into airplane mode on its own. There's also a warning triangle notification, but I can't read what it says because the notification messages are hidden
05-04-2025 05:34 AM
Hello 👋 @Members_F8zGUnH
Was it just typical apps from the PlayStore that have been removed ?
In regards to clearing the phone's System Partition Cache Files.
https://www.hardreset.info/devices/samsung/samsung-galaxy-a55-5g may help.
Another option is a Factory Reset however if you can get the phone to go through this process then set the phone back up manually i.e no back up.
May I suggest to perform a forum search as you may find already existing threads with help and advice within.
A Samsung Service Centre can assess the phone > Samsung Repair Link.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
05-04-2025 08:44 AM - last edited 05-04-2025 08:45 AM
Yes, it was just everyday miscellaneous apps
The problem with the clearing of the partition cache is that I can't get the phone to stay off. It just automatically restarts and I can't get it into recovery mode. Tried it like that, with the phone already plugged in to my laptop, all I got was a [PDP] failed setup wizard notification
I think I'll wait for the phone's battery to die completely then try it this way. There are some important things on that phone so I'll try to avoid a factory reset for now