25-09-2020 08:08 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi there, woke up with phone screen looking like this. No water damage or anything. Was just on charge overnight. Anyone know what's going on?
Solved! Go to Solution.
1 Solution
Accepted Solutions
26-09-2020 07:08 AM - last edited 26-09-2020 07:09 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
On my S3 i had a text chat open when it burned-in, so for the next few yrs that chat was always on the screen burned-in.
To check if its panel damage or software/settings, you can take a screenshot, if it shows up in the screenshot then its software/settings, if not then its physical damage. But my money is on burn-in after your phone overheated while charging.
25-09-2020 08:14 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
25-09-2020 08:18 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hey @BonsW ,
is this happening in all apps and screens? Are you using auto-brightness for the display? Check this from the phone Settings> Display> Brightness.
25-09-2020 09:24 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
In safe mode you can can make and receive calls and texts however all 3rd party apps will cease to work. If the issue is not there then it seems the issue is caused by a 3rd party app, if the issue is not there then further troubleshooting would need to be conducted to try and eliminate the issue.
26-09-2020 01:58 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
what was the fix/solution for your phone in the end?
26-09-2020 01:59 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
yeah checked blue light filter (it's off) / brightness / display colour etc. it is the same on all screen and apps. And not sure if it is obvious in the picture but the top third is also have streaks of lines going horizontally too. seems weird
26-09-2020 02:00 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
hey yeah checked blue light filter which is off. also checked display colour brightness etc. no changes were made before going to bed and settings remain unchanged. also tried adjusting colour and brightness and didn't do anything. If i am to run safe mode what does it mean (other than can't use 3rd party apps), and will I be expected to use this long term?
26-09-2020 07:08 AM - last edited 26-09-2020 07:09 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
On my S3 i had a text chat open when it burned-in, so for the next few yrs that chat was always on the screen burned-in.
To check if its panel damage or software/settings, you can take a screenshot, if it shows up in the screenshot then its software/settings, if not then its physical damage. But my money is on burn-in after your phone overheated while charging.
26-09-2020 09:55 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
26-09-2020 11:07 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
yeah we did the screen capture test the picture itself is fine, so it seems like a burnt screen indeed. sad, the phone is only two years old and everything else is working fine. thanks for cracking the mystery.
