I just got off of the phone with Samsung Customer Service. They keep trying to route you to the chat feature, but when you call in, when the automated system asks you if there's something else they can help you with, say yes. It'll route you to tech support, provided that's what you tell it your issue is. I explained all of the hassle I was dealing with, all of the troubleshooting I did, that it was Samsung's fault this issue occurred in the first place, and they issued me a one-time courtesy repair service and sent me a shipping label for me to send it to them. Oh and that link won't work anymore, because @SamsungRyder on the US side deleted it as a duplicate because someone else had the same issue, which completely erased the entire conversation I was having with people within that thread. Anyway, if you can get them on the phone, you've got a better shot at having your problem addressed. I wanted my phone repaired by them for free after their screw up, but once that phone isn't working anymore, I'd be hard-pressed to purchase another Samsung product.
