Top of my Phone smells weird (Helppp)

[Katie]

Hi 

I've had my Samsung galaxy s20+  since  it was first released. 

I've always had a case on (360 case without screen prorector) and there has been a weird smell at the top of my phone but always thought it was my case.... until I changed my case at Christmas 2021 to a new one and the smell is so much more stronger, I can't describe the smell other than its like a metallic burning smell?? 

Would be great if someone could help me find out the source of the smell as its horrible, and whether I need to invest in a new phone?!

Also the phone battery is fine, charged only at night and lasts all day so not sure what the smell is and where its coming from.

Thank you in advance.

[TessM]

Hi @Katie  ,

we do take these matters seriously. Can you please send us a DM following the steps listed here with more information: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... ? 

[Archer_Legend]

Defintely do what @TessM has told you ASAP

[AngstyAlex]

I'm having the same problem, did you ever find out what was causing it? The smell is kinda creeping me out.

[AndrewL]

@AngstyAlex: If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

In the meantime, if you have a case or cover on the phone, please try removing it temporarily, as this will help to verify if the smell is coming from the phone, or the case itself.