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The computer doesn't detect my Samsung S21

(Topic created on: 25-02-2025 08:09 PM)
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Andrzej_PL
Apprentice
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I have a Samsung S21. Around this summer, an update arrived that caused my computer to no longer recognize the phone as a USB drive.

As a result, the phone's memory got filled with photos, and I can't transfer them to the computer.

 

When I connect the USB cable, the phone only starts charging. I've tried 3-4 different cables. I've attempted to reset the cache and data in the USB settings, but it didn't help. I also tried downloading the Samsung Kies program, but it didn't allow data transfer either.

I want to emphasize that I am an advanced computer user.

12 REPLIES 12
SoarDad
First Poster
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After trying all the steps before this one I had no joy.  This step did the trick.  Thanks for that!

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GalaxyNeophyte
First Poster
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@GoanGeek- I tried this and selected "transferring files", but my PC still doesn't recognize my phone when I plug in the USB. Am I missing something?

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eug10
Student
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As time did not permit, I did not create a new post.

A few days ago I checked again and was able to see my S21 files appear in the Explorer view of my laptop PC.

I must note that my phone has received an updated several days prior, so it is now on One UI 7, Android 15 and Baseband version: G991USQSGHYF2

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