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SIM 2 showing Unknown number

(Topic created on: 07-07-2024 02:08 PM)
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Rahul Patil
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I am using Samsung galaxy s21 fe.

I am using 2 sim card from last 8months, In SIM 1-Jio & SIM 2- Airtel and it is perfectly working but from last 5-6 days my SIM 2 showing Unknown Number so changed the SIM card slot from SIM 2 to SIM 1 but now same issue showing in SIM 1 slot and SIM 2-Jio working fine.

So I inserted my Airtel SIM in another device & it is working in that device so I reinserted in my device and it is showing same Unknown Number issue.

So please help me to resolve this issue.

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5 REPLIES 5
AndrewL
Moderator
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@Rahul Patil: Is it saying 'Unknown number' for SIM2 in Settings > About phone, as well as Settings > SIM manager? Do you still have access to your network features for the affected SIM i.e. Calls, texts, mobile data? 

Please note that SIM cards have a temporary number assigned to them before a personal number is added by your network. On occasion, this number will show up in Settings > About phone instead of your phone number, or it will say 'Unknown' where the number should be populated. This is simply a read error, and you should find that your network capabilities are unaffected, and you can still be reached on your network-assigned number. If you are concerned, then I recommend reaching out to your network provider to request a SIM swap, to see if this resolves the issue.

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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK Community Forum

I note you are using Jio and Airtel so clearly you are in India.

I would advise you to reach out to your local Samsung Community Forum for guidance as systems differ around the world.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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San041
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I have samsung m21 2021 edition. In device both the slots have BSNL SIM. Slot 1 shows " Unknown number" but slot 2 is showing the exact BSNL number. I replaced the SIM but didn't get the desired result.

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San041
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I have the same issue in M21 . n both slots BSNL SIM is active. slot 2 shows the number. Slot 1 shows the - unknown number. I replaced the SIM of slot 1 but not get the desired result.thanks

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babs66
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I'm having the same problem on turning phone on the sim manager page comes up and the sim are unable to be turned on. I think it's a virus.
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