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Samsung Ultra S21 screen unresponsive

(Topic created on: 27-03-2021 04:42 AM)
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kylielam2005
First Poster
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HI, my Samsung S21 Ultra new phone's screen has become unresponsive. It did it as well yesterday for about an hour. I can't use it at all, or even turn it off.

Any suggestions? I have already spent god knows how many hours getting this  phone because of Vodafone's incompetence.....I really can't bare to spend more hours on the phone not working 😞

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3 REPLIES 3
strawberry cake
Hotshot
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@kylielam2005 

 

try the soft reset

 

press and hold the power and volume down keys for 10 seconds

 

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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BandOfBrothers
Samsung Members Star ★★
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Are you still experiencing issues @kylielam2005  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Archer_Legend
Voyager
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hold and power down, the device with turn off or reboot.

If you manage to turn it off plug it into your pc and turn it on by pressing power button and volume app, from recovery mode perform a wipe cache partition.

If the touch is still unresponsive and you did not drop it, it means you clearly have a defective phone. if you have had it for less than 14 days you should press vodafone in order to have your device replaced, instead of sending it into a repair shop, this way the process will be much easier for you timewise

Archer