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Samsung galaxy s21 ultra 5g 6.1 updated

(Topic created on: 10-05-2024 11:35 PM)
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Robbie22906
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I have a samsung galaxy s21 ultra 5g   I got  the one ui 6.1 update  and now my screen will not unlock  I did some research  the s22 is having  the same problem  with the oneui 6.1 update  I call samsung  and that was no help at all my s21 ultra  was working fine before the update  can some one pls help me

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14 REPLIES 14
OmegaMutant
Voyager
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When you say your screen won't unlock... is it saying its the wrong pin? Or when you put pin in it doesn't say anything and just sits there waiting for you to enter more digits? Please could you just explain a little more please ☺️
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scotsguy56
Pathfinder
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It would have been wise to turn off any screen lock before installing it. Updated my S22+ today and phone working perfectly.
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Hiya thanks for your post on galaxy s21 getting 1ui 6.1 update I'll have to warn my pal about the possablty of this glitch. With this sofeear update. If I was you I would take your phone back to your network provider and aske them to sort it out. Or better still send it to samsung have you tried clearing cash or factory reset . But if you do this back your phone first.and you do this by pressing your power button and volume down button at the same time. I hope this helps.
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Robbie22906
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The screen won't  respond  at all

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Robbie22906
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My phone and wife phone 

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KaraokeQueen
Explorer
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I have just received Ui 6.1 on S21 5G and it's working fine, I didn't turn off screen lock. Everything is working fine at the moment .👍😬
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Isygaia
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Hello Robbie,

I am also encountering this issue. Have you been able to resolve it?

Please help!

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Ziedayach
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I also have the same problem. If you've managed to solve it, please let us know.

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misstearia
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I am also unable to use the touch screen, except I *can* use my S pen. It's a pain in the rear, though. 

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