Samsung S21 Battery Expanded in Size

[Osamxh]

Im not sure on what to do, I recently noticed my phones battery has expanded in size, Ive had the phone a little over 2 years and actually started noticing that my battery was draining quite quickly 1 year into owning this phone, now the battery dies extremely fast and sometimes shuts off when its at 5%. The back of the phone is kind of sticking out and I believe it is because of the battery as I also see a small bulge in the back. What should I do? I dont feel like Ive owned this phone long enough for it to deteriorate in such a manner. 

[Members_AwvV5w0]

I've been having a lot of problems with my s21 as well. Fist my battery got so hot overnight while charging (on a 5v charger) that it burnt the screen. A few months later the battery started to swell so much the back popped off. Now I have about 4 - 5 hours of battery if I'm not using it and started having issues with getting cell service (about 75% of the time I can't seem to get any). This was overall a very disappointing experience .

[AndrewL]

@Members_AwvV5w0: I'm very sorry to hear that you have encountered these issues with your Galaxy S21. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and we can get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

If you are based outside the UK and Ireland then I recommend contacting Samsung Support in your region by heading to samsung.com > Scroll to the bottom of the screen > Contact us, and an advisor will be on hand to assist you further.