06-04-2023 05:48 PM
06-04-2023 06:11 PM
06-04-2023 06:39 PM
@jammi4 Try holding the Power and volume Down Button simultaneously for around 10 seconds until it restarts, afterwards try closing down. Could also see if there are any storages issues, may need to see if you can Boot into Safe Mode. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
some other information here https://www.upphone.com/fix/devices/android/samsung-galaxy-wont-turn-off-fix/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
06-04-2023 06:53 PM
@jammi4: What happens when you press and hold the Side Key? Does a power menu appear? If not, please head to Settings > Advanced features > Side key > Press and hold > Select 'Power off menu'.
Furthermore, if you swipe from the top of the screen to the bottom, then again to enlarge the Quick Panel, then the power off menu can be accessed via the power icon that appears in the top right corner of the screen.
06-04-2023 07:09 PM
06-04-2023 07:10 PM