Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung S20

(Topic created on: 06-04-2023 05:48 PM)
270 Views
jammi4
Apprentice
Options
I can't shut it down. Don't know why
0 Likes
5 REPLIES 5
Wezzyd
Pioneer
Options
Have you tried soft resetting?
0 Likes
JAMES4578
Samsung Members Star ★★
Options

@jammi4  Try holding the Power and volume Down Button simultaneously for around 10  seconds until it restarts,  afterwards  try closing down. Could also see if there are any storages issues, may need to see if you can Boot into Safe Mode. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

some other information here https://www.upphone.com/fix/devices/android/samsung-galaxy-wont-turn-off-fix/ 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


0 Likes
AndrewL
Moderator
Moderator
Options

@jammi4: What happens when you press and hold the Side Key? Does a power menu appear? If not, please head to Settings > Advanced features > Side key > Press and hold > Select 'Power off menu'. 

Furthermore, if you swipe from the top of the screen to the bottom, then again to enlarge the Quick Panel, then the power off menu can be accessed via the power icon that appears in the top right corner of the screen. 

jammi4
Apprentice
Options
Okay thanks
jammi4
Apprentice
Options
Okay thanks so much
0 Likes