On my phone I have a Samsung Galaxy S10+ just got a notification about my battery being weak and at the back of my phone case there's a like a sticky fuild not sure if that's from the battery it self not sure.
Do I need to get it replaced or?
@BennyBoi117: Are you certain that your phone is a Galaxy S10+? This model has a distinctive camera module which runs horizontally across the back of the device, and should be visible in your photo.
https://www.samsung.com/uk/smartphones/galaxy-s10.../
To double check this, please head to Settings > About phone, and check the model number from here. We do take matter such as this very seriously, however it is important to determine if this is a genuine Samsung device.
@BennyBoi117: Thank you for checking that for me. Just to note, I have removed your previous reply with the screenshot of your device details, as it contained key identifiers such as the serial and IMEI numbers. Can you confirm if you have applied a case or cover to your device, and if any adhesive was used?
@BennyBoi117: I would like to get this escalated for you, as it is important to ensure that there are no safety concerns with the device. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to make the necessary arrangements for you.
I have the same battery issue apart from liquid. I'm gonna get a battery replacement but idk how do it 🤷🏻♂️
