S21 ULTRA over heating.

[Jsudan]

I received this phone a week ago and it over heats when I use it for a while. It over heats so much that I cannot even hold it in my hands. This is a ***** phone. 

The customer service of Samsung is totally bad too. They didn't send me the case along with the phone and no one is even replying. 

Such a bad service

[Jsudan]

Yes I used smart switch.

Also the battery gets used up so quickly. Didn't even last half the day . My older s9+ used to last longer with silimar use. I have not changed any user habits since I upgraded to this phone. To me it now seems like a downgrade

[Jsudan]

This is my device

My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU

It even gets hot when it's in my pocket. This is useless and customer service from Samsung is *****. I ordered both phone and case. Only received the phone, no news about case even when I sent multiple emails to their order support team. 

[Jsudan]

Oh this is really bad and I am experiencing the same. This phone is not what I expected. I paid a huge amount of money to Samsung for what? They are just bad

[ironass]

Just to clarify, that video is featuring the Samsung Galaxy S21 5G,  SM-G991U1 (USA unlocked), country minority variant for the U.S.A. using the Snapdragon CPU. Is that the device you have?

[ironass]

I had a feeling that you were going to say that you used Smart Switch. Which phone did you come from?

[Jsudan]

This is my device 

My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU

[John19691969]

I had uk Exynos 2100 chipset

[John19691969]

seems to be happening to both type of phones chipsets

[Jsudan]

Customer support from Samsung is not even responsive. What a shame

[John19691969]

I just sent back and got money back not interested in there excuses I had 28 days to return ...took 5 days had enough of it