S21 ULTRA over heating.

[Jsudan]

I received this phone a week ago and it over heats when I use it for a while. It over heats so much that I cannot even hold it in my hands. This is a ***** phone. 

The customer service of Samsung is totally bad too. They didn't send me the case along with the phone and no one is even replying. 

Such a bad service

[ironass]

Sorry to hear that you are having issues with your S21 Ultra.

2 questions...

1. Did you use Smart Switch to set up your phone or did you do it from scratch?

2. Could you turn on Safe Mode for an hour or two and see if the phone still overheats.

To use Safe Mode, see... https://www.youtube.com/watch?v=elYqtmMq1fM

(the video is for the S20 but the procedure is the same)

[jaro76]

in addition to the post by @ironass , you could also uninstall samsung chrome browser, as that has been causing issues. clearing the phones cache helps, but id exhaust other avenues first.

[John19691969]

overheating rubbish .. s21 ultra all it did was get very hot fry an egg on it hot 🔥 message saying too hot all the time with normal usage google search ..if you used the camera got even hotter ...slowed down all the time after it got so hot ....tried reset etc in the end had for 5 days gave up on it sent back to samsung for full refund and went back to my old S10 5g that has no problems..for £1329 its not good enough from Samsung..... I got a feeling this could be a samung note 7 moment ...so many people i see have same over heating problem samsung have to say something about it ....my mates at work saw it and my mates and I have never seen anything like it before how hot it got it was like it was going to melt had to send back did not want a replacement just my money back shame on samsung

[John19691969]

deleted chrome tried samsung Internet too still the same done everything possible to stop it heating up made no difference reset download apps one at a time ...updated software ..clear cache partition ..safe mode everything tried nothing worked , for a £1329 phone its a load of rubbish...back to my work horse phone the S10 5G never have I had one problem with that phone from start

[GalaxyAsh]

mine has been absolutely fine, it's been a week so far 🤞🏻 I have heard several times that the snapdragon version is overheating, is this the model you guys facing these issues have? ( S21 Ultra 256GB exynos )

[abiali]

I'm realising this as I write this... it got so hot I couldn't hold it.. so I googled to see if anyone else was having issues.. to my surprise they sure are

[John19691969]

https://youtu.be/Hrq62ni9cWo hot hot 🔥

[John19691969]

https://youtu.be/J1kiGc_09-s

[John19691969]

again hot hot 🔥