S21 Phone keeps restarting

[stevejd2000]

Since the last update a few days ago my phone keeps restarting randomly. Any help or suggestions appreciated.

[JAMES4578]

Hi @stevejd2000  Sometimes there can be conflicts with 3rd party apps/themes and if you have installed any lately an idea to run in Safe Mode, if problem does not exist in this Mode would pinpoint issue, https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/    

However if not the case clearing the cache partition can help and is advisable after updates.  Cache files can be outmoded or even corrupt, this will delete the temporary files but your Data is intact. Follow these steps:

1. Turn off the device.
2. Connect To Computer , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Can also Repair apps from the same Recovery Menu.

[Members_koI0I99]

Hi, i am also facing the same issue since yesterday.

[Africa3]

I have done the above and it is still acting the same way

[Samadh]

I've been experiencing the same issue with my phone for months now. My phone is practically empty, as I only use it for work calls and texts. It's clear that this is a software error. I've contacted Samsung technical support multiple times about this issue. Twice, they directed me to take my phone to a specific EE store, where a staff member was supposed to fix it. However, on both visits, the staff informed me that they couldn't help because it was a software issue, not a hardware problem.

I then contacted Samsung again to explain what had happened and expressed my dissatisfaction with being sent to the EE store only to receive no assistance. Samsung eventually arranged for DPD to collect my phone for repairs. After a week, they contacted me, claiming that my phone was in poor condition. This is completely untrue, as my phone has always been protected by a case and a screen protector. They also informed me that I would have to pay for the repairs since my phone is no longer under warranty.

I feel like Samsung is taking advantage of me. This is a software issue, not a hardware one, so they should repair it regardless of whether my phone is still under warranty. However, they keep insisting that I need to pay for the repair. My phone is still not fixed, and I’m seriously considering selling all my Samsung products and switching back to Apple, where customers are treated fairly and not like a joke.

Can you believe it? They’re asking me to pay when the problem is clearly with the software, not the phone itself.

[AndrewL]

@Samadh: I'm sorry to hear that you were unable to get you issue resolved via our Carry-In and Pick-up repair services. Please note that our warranty covers software and hardware defects for 24 months from the initial purchase date, but not instances of physical damage. If any damage is identified by one of our engineers at the inspection stage, then this would need to be resolved in order to return the phone to its warranty specifications, and to prevent further issues from arising. In this instance, if your phone is over 24 months old, or if any repairs are required to address physical damage to the device, then a charge would be applicable to cover the cost of the service. I appreciate that this is not the outcome your were hoping for, however we must stand by the engineers decision on this occasion. 

[Members_r1eVRn4]

I knew you was going to say something along them lines. however my phone has no damage at all what so ever. the issue is with the software and not with the handset itself which was confirmed by your recommended EE instore technician who have said this problem I am facing with my device is a software issue and not a handset or hardware issue.

what I fail to understand and Samsung fail to acknowledge is that the software was created by a "Samsung's software developer" and the software contained a glitch or an error which puts handsets into auto constant reboot. yet this is apparently not Samsung's fault and is a fault of the owner of the handset due to their device no longer being under warranty.  

[Members_r1eVRn4]

I have read online on many other platforms such as Facebook and Twitter that there are soo many people facing the same issue with the devices after a software update yet this is a apparently service users fault and not any fault of Samsung.