S21 FE trade in deal

[jimmyk87]

I bought an S21 FE From mobile phones direct which is part of the £150 trade in deal

Unfortunately the trade in offer website doesn't recognise the imei or serial number of the S21 FE and says to email trade in response, 

I have done this but am getting no reply

I have also tried different browsers with the same response 

Any one help with this?

[BandOfBrothers]

Hi @jimmyk87 

That's a conundrum as to why your imei isn't being recognised  !

Can you try this site to see if it shows the correct phone make and model > https://www.imei.info/ 

The Trade In Department is always busy especially as new phone's have been launched so try to be patient.

The contact information i have for this Department is >

samsung@tradeinresponse.co.uk
Help@tradeinresponse.co.uk
helpdesk@samsungrecycle.co.uk

03307267467

I wish you all the best. Take care.  😎 

[jimmyk87]

https://www.imei.info/ recognises both sim 1 and 2 IMEI,
I appreciate the need to be patient but the promotion ends on the 30th and I don't want to miss out

[AndrewL]

@jimmyk87: If you have reached out to the Promotions Team at samsung@tradeinresponse.co.uk and have not received a response, then I recommend giving them a call on 0333 207 9676 to report the issue, and an advisor will be able to look into this for you, and explore other means of validating your claim.