4 weeks ago (Last edited 4 weeks ago ) in
recently if have updated(security update) in my s21fe after that iam trying to open camera it is showing camera failed
later on i want to service center they are chariging 5K for resolving it
4 weeks ago in
4 weeks ago in
@dixit reddy: To troubleshoot the issue, please start by pressing the Volume Down and Power buttons together for around 10 seconds, as this will perform a Soft Reset, and resolve any temporary software issues. Don't worry, this won't affect your personal data or settings.
If the issue persists, then please head to Settings > Apps > Camera > Force stop > Storage > Clear cache > Clear data. I also recommend heading to Settings > Software update > Download and install, followed by Settings > Security and privacy > Updates > Security update, to ensure that your phone is fully up to date. Furthermore, open the Galaxy Store > Tap the 3 lines in the bottom right > Updates, and install any available updates for the Camera app.
If you continue to see the 'Camera failed' error, then please head to the Samsung Members app > Support > Phone diagnostics > Camera, and follow the on-screen prompts. If you see an 'Action required' notification in the summary at the end of the test, then please reach out to the Support Team in your region to arrange an engineer's inspection. I appreciate that you have already been in touch, however if you are outside the 24 month warranty period then a charge will be applicable to cover the cost of the service any any necessary repairs.
3 weeks ago in
I found a work around. I downloaded an app called Ai capture. It allows you to manually select which camera you want to use before it launches it.
I've noticed that with mine, everything but the rear secondary camera labeled as hardware 2, the one that's the 100x, and it will work.
Other than that, someone at Samsung dropped the ball.