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S21 FE 5G - Overheating and slow-down after software update

(Topic created on: 01-03-2024 10:05 AM)
5395 Views
4P2T0R
Apprentice
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Hey!

My Galaxy S21 FE 5G phone is definitely slowed down after the recent software update, here are the update info:

- One UI version: 6.0
- Version: G990BXXS6FXA7 / G990BOXM6FXA7 / G990BXXS6FXA7
- Size: 316,73 MB
- Security level update: 2024. Feb 1.

The other issues I'm experiencing:

- Overheating while using the phone, even without games or high CPU usage apps
- Overall slow performance, glitches, lags at everyday usage
- Slow charging, 50% slower than before

Tried to reboot my phone, it didn't help. The next step is do a factory reset I think, or is there any other ways to solve this problem?

I can provide more info if it's needed, let me know.

Thanks in advance!

9 REPLIES 9
Ry-Galaxy
Voyager
Options
Factory reset first after backing up data, then if the issues persistent, consider booking for repair
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BMJ68
Student
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Clearly there is a wider issue given these points and a fully data back up and factory reset is the worst of all options for customers who have had their phones for a long time... not a good cx
Gitt
Explorer
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Please fill out a report to samsung support. And also allowing samsung to bug-track your phone. 

I did that and I hope this will help Samsung to solve the problem as fast as possible.

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ProResp
First Poster
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Hi all, 

Any update on this? All of our fleet phones are starting to overheat and die really quickly. Factory resetting works but there are many devices. 
Google Play Services consumes the majority of the resources. Hope someone has found a solution for this. 
S21Fe's & S23Fe's are having this problem.

Gitt
Explorer
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also S21 (not FE)  is having the battery problem.

Lord Hamad
Student
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My 21 Ultra is suffering from overheating and battery drain since the last update G998BXXS9FXBG

Samsung better come up with an update soon or give us the option to revert back to the previous firmware version, once this fixed I will never update my phone

humagainBasanta
First Poster
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Exactly same thing happening with my phone have you found any solution?

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Gitt
Explorer
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my problem slowly degraded. After 6 weeks it is back to normal:-)

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4P2T0R
Apprentice
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yepp, same here, there was another software update since then it works okay

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