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S21 crashing when zooming to 30x

(Topic created on: 15-02-2021 06:17 PM)
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Atheria
Apprentice
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Received my S21 and happy with it but I went to take a photo today and zoomed to 30x.  The screen went black and I had to press the power on button to turn the phone back on.

Tried a number of fixes - starting safe mode, doing a reset (but not a full factory reset yet), checking for updates... nothing worked.

It's not a huge issue as I can zoom to 29x but just wondered if anyone else is having this issue?

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8 REPLIES 8
Blessed4life
Black Belt 
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Hi, go into the apps menu, select the camera app & then storage & clear the data & hopefully that should fix the issue.
Let me know, when you've completed the method.
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SmallFish
Helping Hand
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No, mine will zoom through x29 into x30 (just standard Full photo setting) without any problems. Sorry maybe a faulty phone...

Hate to say it but your only option is full factory reset and see what happens.

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Atheria
Apprentice
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No luck with that one, cleared cache and data - still crashing, going to try factory reset.

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Blessed4life
Black Belt 
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That's very strange, if the factory reset doesn't work contact Samsung customer service straight away.
Atheria
Apprentice
Options

Factory reset didn't work, going to contact EE or Samsung.  

Blessed4life
Black Belt 
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Hi, again if you got your phone from EE contact them & request a replacement if you still desire the S21.
Atheria
Apprentice
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Thank you for your help, I'll get it switched tomorrow hopefully!

Blessed4life
Black Belt 
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You're very welcome.
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