Samsung should feel ashamed about the low quality of their products and the state of their customer care. Their actions and practices caused me to feel disdain towards the company and their products.
My Samsung battery expanded only after 3 years of use. I contacted customer support about this and they were very eager to have my phone shipped to them for examination. I agreed to them wiping all the data off my phone for examination because I was under the impression that Samsung would also take responsibility for using such low quality components and fix my phone free of charge. I was under this impression as there wasn’t a word said that the repair cost would have be covered by me.
It took the professionals a week to conclude that ‘the battery had swollen, causing lifting at the back of the phone’ they then informed me my product was out of warranty and sent a repair quote of 149 pounds. I feel misled and lied to, I would have never sent my phone to them if they informed me that my phone was out of warranty and I’d have to cover the costs. Now I’m left with no phone battery and none of my data. Overall it was a terrible and pointless experience. I hope that Samsung recognises that the way they treat their customers is pushing them away from buying their products in the future.
@Natasza Cnotalska: I'm very sorry to hear of your disappointment surrounding the outcome of your recent engineer's inspection. I would like to take a look into this for you, therefore please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to assist you further.
@alshanky: If you have experienced a similar issue to the original poster, and if you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
