S20 Stuck on android 10?

[Ahull]

Would anybody be able to help me in letting me know why my s20 is stuck on android 10 and hasn't had a security update since October 2020? My wife has the same phone and is running Android 12. 

[BandOfBrothers]

Hi @Ahull 

Assuming you've looked in your phone's settings for software updates have you also tried using Samsung to update your phone ?

Also may I ask was your phone supplied directly from Samsung or from a Network  ?

One tip is to insert another networks sim card if the phone is unlocked to all Network's as this can sometimes kick a software update into action.

I wish you all the best.   

[Ahull]

I recently got the phone from my friend as hes upgraded to a new one but it's unlocked! I tried connecting to smart switch via laptop to prompt an update but to no avail unfortunately. I'll try the SIM card trick, thanks for the help!