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S20 Ultra 5G showing wrong android patch level

(Topic created on: 3 weeks ago)
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Jmrados
First Poster

3 weeks ago

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Per the site from Sprint regarding the Samsung Galaxy S20 Ultra 5G - Samsung Galaxy S20 Ultra 5G Software Update | Verizon Support

 

I have downloaded and installed this and per this it should be on the Android™ Security Patch Level: July 2025, but when I go into the settings on my phone and look at the software information it is only showing that I have the March 1st security patch installed. This is preventing me from using my work email on my phone.  Is there any way that I can get this to display the correct version of the Android Security Patch? 

Screenshot_20250801_114331_Settings.png

 

 

 

 

Screenshot_20250801_114348_Device management.png

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arianwen27
Samsung Members Star ★

3 weeks ago - last edited 3 weeks ago

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The s20 ultra has lost software support. March 1st was the last update it got.

Some specific verison devices got a July update though. So your phone probably isn't the specific model that got the extra update