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S20 Stuck on android 10?

(Topic created on: 19-08-2022 01:06 AM)
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Ahull
Student
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Would anybody be able to help me in letting me know why my s20 is stuck on android 10 and hasn't had a security update since October 2020? My wife has the same phone and is running Android 12. 
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BandOfBrothers
Samsung Members Star ★★
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Hi @Ahull 

Assuming you've looked in your phone's settings for software updates have you also tried using Samsung to update your phone ?

Also may I ask was your phone supplied directly from Samsung or from a Network  ?

One tip is to insert another networks sim card if the phone is unlocked to all Network's as this can sometimes kick a software update into action.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Ahull
Student
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I recently got the phone from my friend as hes upgraded to a new one but it's unlocked! I tried connecting to smart switch via laptop to prompt an update but to no avail unfortunately. I'll try the SIM card trick, thanks for the help!
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