Hi,
If a Samsung mobile isn't connecting to WiFi, start by checking if WiFi is enabled, Airplane mode is off, and restarting both the phone and the router. If the issue persists, consider resetting network settings or, as a last resort, factory resetting the phone.
Here's a more detailed breakdown of troubleshooting steps:
1. Preliminary Checks:
Enable WiFi: Ensure WiFi is turned on in your phone's settings.
Disable Airplane Mode: Airplane mode disables all wireless connections, including WiFi.
Restart Phone: A simple restart can resolve minor glitches.
Restart Router/Modem: Turn off your router and modem, wait a few seconds, and then turn them back on.
2. Troubleshooting Steps:
Reset Network Settings:
This will remove saved WiFi networks and Bluetooth pairings.
Go to Settings > General Management > Reset > Reset network settings.
Confirm the reset.
Safe Mode:
Boot your phone into Safe mode to see if a downloaded app is causing the problem.
Open Quick Settings, tap and hold the Power icon until the Safe mode icon appears, then tap Safe mode.
If WiFi works in Safe mode, a third-party app is likely the culprit.
Factory Reset:
As a last resort, consider a factory reset, which will erase all data on your phone.
Go to Settings > General Management > Reset > Factory data reset.
Follow the on-screen instructions to complete the reset.
3. Other Potential Issues:
Weak or Unstable WiFi Signal:
Check if the signal strength is strong at your location. Move closer to the router if needed.
Incorrect WiFi Password:
Double-check that you've entered the correct password for your WiFi network.
Router Issues:
If other devices are also having trouble connecting, there might be an issue with the router itself.
Outdated Router Firmware:
Ensure your router's firmware is up to date.
If none of these steps work, consider contacting Samsung support for further assistance
