07-07-2021 05:11 PM
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Hi, hope someone can help
I recently purchased the S21 Ultra and it will not connect to 5G network.
I have received a new SIM from my provider.
I have reset the phone and also the Network settings.
I have installed Cellmapper to check network
Also installed Samsung band Selection
Nothing shows NR exists even though I am in a good 5G area.
Also saw something about unlocked Samsung phones don't have Network management for carriers like the carrier branded phones, if this is true then will have to look at returning this mobile.
Could someone advise?
Thanks in advance
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07-07-2021 10:46 PM
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Virgin literally says that they cannot guarantee 5g if phone bought from another network or simfree.
Pretty lame by looks of it.
https://www.virginmedia.com/help/5g-issues-and-support
If you can dump virgin get A giffgaff card which also runs on O2 .
But worth checking with virgin whether you can download any software or setting that will make it work.
07-07-2021 05:18 PM
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07-07-2021 05:33 PM
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No purchased online direct from Samsung UK
Thanks
07-07-2021 06:16 PM
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07-07-2021 06:27 PM
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It's with Virgin who now use O2
Thanks
07-07-2021 06:59 PM - last edited 07-07-2021 07:03 PM
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07-07-2021 07:03 PM
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Unfortunately, I don't possess another 5G sim to test
07-07-2021 07:11 PM
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07-07-2021 07:16 PM
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07-07-2021 07:19 PM
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