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Purple Line

(Topic created on: 22-01-2025 03:21 PM)
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HoneyLover
Journeyman
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Hi Everyone, I've Got. A Big Purple Line Running Down The Middle Of My Screen, Not Quite Sure How It Happened. Is There Any Way That I Can Fix This?

I Am Currently Running One UI 5.1 On S20+ 5G
5 REPLIES 5
IncomingVirus
Student
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My suggestion would be to take it to a phone repair shop and have it looked at.
HoneyLover
Journeyman
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Ye, it's just that the screen on this thing would cost more than the phone is worth. I might just upgrade to an S22 Ultra. That's Probably The Easiest Option
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JAMES4578
Samsung Members Star ★★
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Hi @HoneyLover  A ferw things you could try, I am taking it that a soft Reset does not make any difference. 

If you dial *#0*#  a number of tests will be displayed including  the various colour panels, cycle through them to see if it helps.

You could try in Safe Mode as if the line not present there would indicate a conflict with 3rd party app/theme.  You could then delete recemt third party apps if applicable. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

However  this may well be a hardware error which would need an inspection, could contact support https://www.samsung.com/uk/support/  or obviously alternatively you can upgrade.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


HoneyLover
Journeyman
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Thank For The Help! I'll Try All Of Those Options.
BandOfBrothers
Samsung Members Star ★★
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I'm sorry to learn of the issues your currently experiencing with your phone @HoneyLover 😔 

Personally I would look at the repair costs to that of how long the phone is going to be supported in regards to software updates and security patches, so then you can make an informed decision. 

I assune your have no alternative insurance through any Home Contents Insurance and or some Banks provide cover as a perk of the account. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "