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Problem with hubby's phone

(Topic created on: 30-04-2020 12:58 PM)
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Anonymous User
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I got a new samsung s10 love it. I kept my mob no. Husband decided to use my old phone j5. He moved all his apps  from j3 to my old j5

PROBLEM

when he went into contacts and put his pic and details on

 It is changing my new phone to his details. When I changed my contact details back to myinfo and pic it changes his phone. Anyone help

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Solution
Paulie24
Samsung Helper
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Great advice, I will be using this more.

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3 REPLIES 3
Jonathan1205
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HI Fergie.

 

It would appear that you have one of your accounts still sync'd on the old phone, probably either a Samsung account or Google account. I would ceetainly first check in the settings-Accounts section to check this. And failing this a reset would be able to remove all the previous accounts and settings without fuss. 

 

Please note if you perfrom a full factory reset you must remove the google account from the device first to avoid a security lockout.

 

Let me know how you get one.

 

Many thanks.

 

 

Solution
Paulie24
Samsung Helper
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Great advice, I will be using this more.
Jonathan1205
Samsung Helper
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Sorted :smiling-face-with-sunglasses:

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